Domestic Shipment :-
Our goods are dispatched by Australia post or a Courier Company. However, we reserve the right to deliver goods by any other reasonable means. Usually regular delivery could take 2 - 7 working days depending on your location. We will update you after shipping the item so you can track and stay updated about the delivery progress.
Please Note : We are not responsible for any damage or lost parcels during transit. We strongly recommend that you choose 'Signature delivery + Insurance' option in the checkout section, if something goes wrong in transit. Thanks for understanding.
As per customer demand we added Australia Post Express Post/Courier service in the checkout section which could take 1-3 days after posting.
You will be responsible for all delivery costs unless otherwise stated/offered Free. We reserve the right to amend your invoice, should actual freight costs exceed the amount already paid. If you have any concern or doubt regarding postage, we strongly recommend to contact us before buying.
You/someone who has got the authority to receive must be available at the delivery address stated to receive the goods.
We will not be liable for any damage or loss of goods at your unattended delivery address left on your instructions.
Wrong or incomplete shipping address provided by buyer for orders are fully buyer's responsibility and we will not take any liability or cover any loss or damage in this situation. so pls check your shipping address to avoid this situation. If you have given us an incomplete/incorrect address or incorrect name and the package is returned to Chef Knives Pro, you will be charged a re-delivery postage plus a AU$ 12.00 flat postal return fee. Please make sure you provide us correct address with full details to avoid this issue.
Additions to orders will be treated as new separate orders. You will receive a separate invoice and shipment.
Order despatch time is within 1 - 3 working days, once payment received. In most cases we try our best to send the items ASAP.
Order Payment through bank Transfer : if payment not receive within 3 days working days after placing an order , order will be cancel.