Terms and Conditions
Chef Knives PRO accepts secure checkout: PayPal (Guest and Member), EFT/Bank Transfer or Bank Cheque/Money Order. Your credit card or account information is not disclosed to Chef Knives PRO. Items are quoted based in AUD but shown also in USD, GBP, EURO, therefore price may change frequently. Please note - International buyer's Payment method is ONLY via PayPal. You will be charged in Australian Dollar.
Credit Card Payment via PayPal only.
You are encouraged to pay via PayPal, which give more protection to everyone. We don't accept any credit card details directly and all the credit card payments should process through PayPal. PayPal, the world's most trusted secure payment is the gateway to process your payment. Once in PayPal you have the options of using your Visa or MasterCard, or your PayPal account. Please Visit PayPal website for further information.
Our goods are dispatched by Australia post or a Courier Company. However, we reserve the right to deliver goods by any other reasonable means. Usually regular delivery could take 2 - 7 working days depending on your location. We will update you after shipping the item so you can track and stay updated about the delivery progress.
Please Note : We are not responsible for any damage or lost parcels during transit. we strongly recommend that you choose 'signature on delivery ' option in the checkout section to track your parcels.Thanks for understanding.
Insurance is available on request as site does not have this option at checkout.
You will be responsible for all delivery costs unless otherwise stated/offered Free. We reserve the right to amend your invoice, should actual freight costs exceed the amount already paid. If you have any concern or doubt regarding postage, we strongly recommend to contact us before buying.
You/someone who has got the authority to receive must be available at the delivery address stated to receive the goods.
We will not be liable for any damage or loss of goods at your unattended delivery address left on your instructions.
Additions to orders will be treated as new separate orders. You will receive a separate invoice and shipment.
If you have given us an incomplete/incorrect address or incorrect name and the package is returned to Chef Knives PRO, you will be charged a re-delivery postage plus a AU$11 flat postal return fee. Please make sure you provide us correct address with full details to avoid this issue.
International shipping countries*
Chef Knives PRO ships to:
Australia, New Zealand
Singapore, Hong Kong, Macau, Republic of Korea, Taiwan.
Austria, Belgium, France, Germany, Republic of Ireland, Italy, Luxembourg, Portugal, Spain, Switzerland, Greece, Poland, United Arab Emirates, Israel, Liechtenstein, Monaco
*If your country is not listed, contact us to confirm if we ship to your country. If we move further we can add your country in shipping section for checkout.
We are using Australia Post Registered Shipping, EMS or their affiliation Express shipping/Courier where applicable.
Estimated shipping time is approximately 3 - 9 working days depending what service you choose.
The site may show you USD, EURO, GBP, but it is billed in Australian Dollar. There may incur foreign exchange fee on top of the shown amount, this has nothing to do with Chef Knives PRO, and the exact amount is bank specific. It is your responsibility to check with your bank. It is not our responsibility to pay for your forex fee.
International orders may be subject to local duties and taxes depending on value of items and destination country. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Knife could be prohibited to import at your local custom, so please check about this at your local custom before buying.
Gifts may or may not be subject to local duties and taxes. These fees are to be paid by the customer/recipient in the destination country and may delay delivery time. Import duties, taxes and charges are not included in the item price or shipping charges.
Copyright of images
All the images displayed at www.chefknivespro.com are the property of Chef Knives PRO. Any unauthorized use of the images without permission is forbidden.
Chef Knives PRO will not disclose your personal information to third party under any circumstances.
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 7-15 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). PayPal return payment process is much faster where applicable.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
No returns is accepted without the invoice.
Any damage caused by the user such as, but not limited to, from misuse, improper care or storage, bad sharpening technique, will render the item not eligible for any return, exchange or refund.
User is responsible to pack the item well, post the item using traceable service and insure the item in the case of a return. 10% restocking fee applies, if you receive your item as "free ship", you will also be charged with any shipping cost.
Special orders are not eligible for any exchange, return or refund.